Providers of Fully Managed Live Chat Processes and Software
Specializing in Automotive, Property, Recruitment and Telecoms
What is Visitor Chat?Visitor Chat is a service driven Live Chat company that helps businesses to enhance customer relationships. The passionate team at Visitor Chat are dedicated to helping our clients reach the full potential of the service. Providing a powerful and flexible software solution which scales to meet the needs of any business is our ultimate objective.
Key InsightsDetailed performance reports are made available from the Visitor Chat Reporting Suite. Monitor and track campaign success by website, department, stock type and more.
Useful System IntegrationsVisitor Chat software connects with customers across multiple platforms (Web/Portal/SMS and Social Media), integrated into one seamless chat management, back office and reporting system.
Unique ExperiencesWorking with an Account Manager, you'll receive a brand-compliant chat UI for your website, incorporating your colors, theme and logo. Unique chat flow processes provide a brand appropriate and tailored chat experience for customers.
System OverviewInside Visitor Chats enterprise level reporting suite, you'll find the metrics for effective contact centre management. Tracking productivity, performance, availability and scheduling by teams or by agent puts practical and beneficial data at your fingertips.
Additional Software Features
GDPR/CCPA compliant chat system
Optional chat handover between BPO agents and internal staff
"Guide-to feature" to help customers navigate stock and website
Intelligent system lead routing for multi-location/departments
Open book transcript reporting
Google Analytic Integration
Service Overview| Feature | Description |
|---|---|
| System | A modern and intuitive platform, accessible via browser or Desktop Application |
| Custom Designs | A unique User Interface that reflects your brand |
| Integrations | Integrates with DMS and CRM systems for automated lead loading via API |
| Clean Codes | Optimized coding to minimize chat feature loading times |
| Responsive Design | Built to display on any device (mobile, desktop, tablet) |
| Easy to Use | Accessibility features included |
| Available Everywhere | Software is accessible across your advertising space and More |
| SMS/Whatsapp/Facebook Marketplace functionality | Connect with customers on their preferred platforms. |
Visitor Stats!| Chats Managed: |
1,000,000+ |
 Happy Clients: |
1,500+ |
 Active Accounts: |
5,000+ |
 Service Rating: |
4.8/5 |
What our customers say!""
"Great feature we use on our website, really allows us to offer a 24 hour service to our customers - Joseph Coller"
"Great tool to have implemented into your website. It definitely feels it gives customers some sort of reassurance they can talk to someone at all times. - Jack Fortune"
"We have been using Visitor Chat for around 3 years and the service has been consistent and reliable throughout. Customer can enquire 24/7 and get a human operator. - Dave Murden"
"Great service, the chatbox has increased my leads by over 150%! Would highly recommend. Louise has been a fantastic account manager from the beginning, putting me at ease and confidently answering any queries I had. Absolutely no issues with the product or the customer service. - Stuart Harrison"
"Always great service from the team, helps us dealers when we are out of hours or tied up with other customers. New customers are not kept waiting for a response. - Elite Vehicles Direct ltd"
"We couldn't recommend Alix and the team at Visitor Chat enough! Prompt and professional, their live chat service and management is great! - Rowes Garages"
Build Your Package With Visitor ChatAt Visitor Chat we understand that every business is different. In order to provide you with a tailored quote, please complete the following information.
Frequently Asked Questions| Can Visitor Chat provide unique responses? | Yes, Visitor Chat will work with you to create a unique live chat experience for your website visitors. |
| Do you provide 24/7 chat coverage? | Our most popular package. Our chat team can be made available 24/7/365 to answer chats for your business. |
| What are the service fees? | Visitor Chat provides a tailored approach to Live Chat. Our clients range from low to high volume traffic websites. Complete our "Build a Package" form to receive a quote. |
| Can my company manage our own chats? | Yes, Visitor Chat provides chat software which is simple enough for an individual to use and powerful enough for large contact centres. |
Visitor Chat News What's the difference between managed live chat and self-managed live chat? In a world where Twitter is quicker to report world news than the BBC, next-day delivery is still too slow and fast food will never be fast enough. ...
Visitor Chat is attending AM Live! Visitor Chat is attending AM Live to showcase our automotive live chat software, and we'd love to see you there! Come over to stand C13 and say hell...
Sasha Ford becomes Operations Director at Visitor Chat! We are so pleased and delighted to announce that Sasha Kerslick was recently appointed as Visitor Chat's Operations Director. Sasha's achievements S...
What is Automotive Live Chat? Automotive live chat is taking the motor trading industry by storm, but why? Philip Tissot, Director at Visitor Chat, explains. As a business profes...
Chris Wateridge becomes Managing Director at Visitor Chat! A well overdue announcement We are so excited and proud to announce that Chris Wateridge was recently appointed as Visitor Chat’s Managing Dir...
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