4.7 (1769+ Reviews)

Resolve customer requests instantly with AI customer service!

Easily scale your support—automate 67% of conversations across chat, email, and social with Lyro AI Agent in 12 languages. Streamline your workflows with smart help desk tools and self-service options.

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Trusted by

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300,000+

businesses in ecommerce, fintech, education, travel, and more

One Platform. So Many Ways to Improve Your Support

Ensure outstanding customer care, whether you handle 1,000 customer conversations or 10,000 per day. Each Tidio product delivers great results—but together, they transform your support.

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Automate

Progress GIF Resolve 67% of support requests with Lyro right from your help desk!

Integrate Lyro AI Agent with your existing help desk and resolve 67% of support inquiries across chat, email, and social media in 12 languages.

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Support

Streamline support with an AI customer service platform. Use Lyro AI, live chat, and a multichannel inbox to automate common requests, handle complex tasks, and distribute work to human agents.

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Optimize

Convert. Enable self-service. Turn visitors into paying customers with automation. Not all visitors need support. Provide self-service options, capture leads, and drive conversions with automated conversations.

Convert visitors

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Tidio powers support teams worldwide to create amazing customer experiences

Offer personalized service at scale.

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90% Conversations automated with Lyro AI Agent

"At present, about 90% of conversations are handled by Lyro, and in the vast majority of cases the responses have been perfect."

- Max Sealey, Support Services Manager @ Gecko Hospitality

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25% Increase in qualified leads

"Our sales team experienced a 25% increase in qualified leads from our website chat."

- Roberto Coindreau, CEO @ Integratec

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$66K+ Value of Lyro-assisted sales

"I love the data and I love the self-learning kind of aspect of Lyro. We've been able to pull hundreds of questions from our FAQ and continue to have Lyro learn from that information."

- Jackelyn Dacanay, Marketing Director @ Bella Santé

From Onboarding to Issue Resolution in Minutes

Balance human and automated support to offer personalized assistance at scale.

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Lyro AI Agent

Add Lyro AI to your system to resolve 67% of requests. Lyro AI uses your support content—FAQs, knowledge bases, and help center articles—to deliver fast, human-like support across live chat, email, and social media.

Lyro AI Agent integrates seamlessly into your workflows, performing tasks like refunds, account management and giving order updates—freeing your team for complex queries and high-impact work.

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Help Desk

Transfer complex issues to your team via Tidio or your help desk. If Lyro AI encounters questions it can't answer, it immediately transfers the conversation to your team via Tidio or your help desk platform—preserving the context for a smooth handoff.

Tidio’s help desk tools let agents handle tickets, track conversations, route queries to specific teams, and resolve issues faster with the help of AI—all from one user-friendly dashboard.

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Analytics

Use detailed analytics to improve your support. Lyro AI Agent gets smarter with every interaction, handling customer requests with greater speed and accuracy.

With in-depth analytics, your team can track Lyro AI's performance, identify user trends, and make data-driven decisions—optimizing workflows, improving productivity, and driving customer loyalty.

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Here's why high-volume support teams trust Tidio for customer-focused service

Tidio scales with you—offering simple defaults, direct integrations, and advanced customization while driving higher ROI. Hot GIF
Integrates with your tech stack. Connect with your CRM, ecommerce platforms, or help desk via built-in connections and custom integrations. Yahoo Week GIF
Supports your growth at any stage. Easily handle every level of demand, whether you serve hundreds or thousands of customers per day. Progress GIF
Makes multilingual support easy. Offer localized support worldwide. Lyro answers your customers in 12 languages. Spinning Earth GIF
Covers every communication platform. Manage live chat, email, support forms, Messenger, Instagram, and WhatsApp from a single inbox. Mail Kitten GIF
Guarantees security and compliance. You control your data, we keep it safe and compliant with GDPR and CCPA. Hacker GIF
Delivers great ROI, regardless of business size. Reduce your costs by automating most customer interactions. Mc Hammer GIF
Easy to set up, configure, and make your own. Get set up with Tidio and customize it in minutes with our simple interface. New GIF
Comes with dedicated support. Receive quick, dependable support for any concern or question. Email Me GIF

Your data stays safe. Your team stays compliant.

Full support for EU data protection laws, with tools for consent, deletion, and access control.

Our commitment to safe, ethical, and transparent use of AI—aligned with EU and global standards.

Comprehensive privacy features to meet California’s consumer data regulations.

Certified controls for data security, availability, integrity, privacy, and confidentiality.

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Seamless integration with your workflow and processes.

See all integrations and more than 120+ tools to integrate

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Get Ready for the Future of Customer Support! Tidio is Here!
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Key Features:

  • AI-powered conversations
  • 12 Language Support
  • Multi-channel Inbox
  • Self-Service Options
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