What's in the box? |
The Fitbit Ace LTE comes with a Protective Bumper, an Ace Band, and a USB-C® Fast Charging Cable. |
What is Ace LTE’s battery life? |
Fitbit Ace LTE is designed to get 16+ hours of use from a full battery. Fitbit Ace LTE can be recharged overnight - just like them! |
Is Ace LTE durable? |
The Fitbit Ace LTE is Water resistant to 50 mand the screen is made from durable Gorilla® Glass. For added peace of mind, the Fitbit Ace LTE comes with a protective bumper to let kids be kids. |
Does the Fitbit Ace app work on both Android and iPhone? |
Yes. The Fitbit Ace app is available on Play Store and App Store. |
Does Fitbit Ace LTE come with built-in LTE? |
Fitbit Ace LTE is connected to an LTE networkwhen you purchase one of our two Ace Pass data plans (monthly plan or annual plan). No need for a separate SIM card or carrier/data plan. LTE coverage is limited to the USA (excluding Alaska and US territories). |
Will Ace LTE work without the Ace Pass data plan? |
The Ace Pass enables an LTE connection that powers calling, messaging and location sharing, without needing your child to have their own phone or additional data plan. Plus, it also gives your child access to all the games in the Fitbit Arcade to get them moving. An Ace Passisrequired – you will need to purchase an Ace Pass data plan in order to activate the device and access these features. |
I have a Fitbit Premium subscription, is this the same as the Ace Pass? |
No. Fitbit Premium is not compatible with Fitbit Ace LTE. |
Who can call my child? |
As a parent, you control who can securely call or message your child. Members of your Google Family group can be added as contacts and participate in a Family group chat. Other adults and caregivers over the age of 13 can be invited as contacts. To communicate you need to download and use theFitbit Ace app.. |
What parental controls does Ace LTE have? |
As a parent you can manage your child’s Fitbit Ace LTE from the Fitbit Ace app. You can manage who they contact, change their settings, reset their PIN, and more. You can also schedule “School time” to turn on automatically during school hours to minimize distractions by muting notifications and restricting access to games. |
What is the Fitbit Arcade? |
It’s a catalog of games on the Fitbit Ace LTE that encourage physical activity and keep kids motivated using fun narratives and game mechanics.Your child can access all game titles as part of the Ace Pass data plan. Games are safe for any age to play, and new games are added regularly. |
How do Fitbit's games motivate kids to move? |
Fitbit Ace LTE’s games are designed to get your child moving by rewarding them with Move goal points and collectible virtual items for their ‘eejie’.,If they don’t get moving, they don’t get to play - there are no shortcuts or in-app transactions. All games are rated E for everyone. |
How does my child download the games? |
Fitbit Arcade is activated on your Fitbit Ace LTE as part of your Ace Pass data plan.Games are ready to play.No action is required by either you or your child. CompletingFamily Questchallenges grants early access to some games. |
Do I have to pay extra for the Fitbit Arcade games? |
No. All games are included as part of the Ace Pass data plan.Once your Ace Pass is active, physical activity is the only currency required to progress every game. |
What does the Fitbit Ace app do? |
You’ll need to download the Fitbit Ace Appto set up your child’s Fitbit Ace LTE, manage settings, locate and communicate. Fitbit Ace App is available to download onAndroidandiOS. |
Can my child add friends on the Ace LTE? |
Your child cannot call or message friends with the Fitbit Ace LTE. They can add each other as friends in Bit Valley where they can see and interact with each other’s eejies. Your child can call and message siblings who are members of the same Google Family group and added as supervised contacts. |
What data is being handled about my child? |
Fitbit Ace LTE is designed to protect your child’s privacy. Parents can see their child’s recent activity and goal progress, but older data will be automatically deleted from our systems.Location data is only shown to parents and is automatically deleted after a short time.,There are no third-party apps or ads shown to kids, and health and wellness data will not be used for Google ads. Learn more atg.co/fitbitace/privacy. |
Does Ace LTE work with the Fitbit app? |
No. You can only see your child’s activity data within the Fitbit Ace app. |
What is an Ace Band? |
Ace Bands allow your child to customize their Fitbit Ace LTE.Bands come in different styles and materials. And when a band is attached, it unlocks new experiences for your child, like new activity challenges, collectible items for their eejie, and a new Noodle. |
How can I redeem my bonus Ace Band? |
Annual Ace Pass data plan holders are eligible for an Ace Band on us. Once you have purchased an annual plan, and each year that you renew it, you’ll receive an email (with the subject line ‘Claim your bonus Ace Band’) within 24 hours with a code to redeem a complimentary Ace Band online at our Google Store. Offer available in US only. T&C apply. Seeg.co/fitbitace/info. |