From the call center to every digital touchpoint, AI-powered access reduces friction and eases workload, so patients book faster, and staff work smarter.
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Patient journeys begin with a call or a click. AI-powered workflows improve both, reducing staff burden and simplifying online scheduling.
Driving Call Center Innovation
The leading agentic AI for healthcare access. Dash Voice AI automates routine calls, books appointments with precision, and works like your best scheduler to make every interaction seamless.
From the call center to every digital touchpoint, AI-powered access reduces friction and eases workload, so patients book faster, and staff work smarter.
Healthcare shouldn’t be hard. At Relatient®, we’re making it easier. Our Dash® platform simplifies healthcare access by streamlining the scheduling process and supporting patients throughout the entire care journey with better communication.
Leading the way in patient access innovation, Dash® applies AI-powered, rules-driven automation to strengthen call center performance, modernize the scheduling experience, and expand access for appointment volume growth.
| Metric | Result |
|---|---|
| Fewer cancellations with self-scheduled appointments. | 0% |
| Increase in physician utilization. | 0% |
| Online bookings come from new patients. | 0% |
| Calls deflected through automation. | >0% |
Dash Voice AI sets the standard for agentic AI in healthcare, transforming patient access with unmatched accuracy, optimized efficiency, and a seamless digital experience that strengthens both patient satisfaction and organizational performance.
"The AI has been able to take on 20% of the calls that come in everyday just for the mundane tasks like confirming an appointment or location to cancel or reschedule." – Meredith Warf, Chief Executive Officer
"Relatient has helped us streamline scheduling and access options for patients, while also giving providers and administrators easy-to-use tools that fit within their existing workflows. The scalable platform aligns with our strategic vision of increasing access to high-quality care across the UMP footprint." – Judy Eustace, SVP of Strategy and Growth
"What we’ve sought out to do, Dash Voice AI is absolutely doing for us, handling those complex calls to free up our scheduling agents for more complex calls or deeper questions. For now, I think we’ve found the sweet spot, but as our practice continues to grow and we add resources, the possibilities seem to be endless with AI." – Olivia Collazo, Patient Access Manager
"Across all of our practices, Dash’s smart capabilities have improved scheduling for providers with different preferences, rules and reduced scheduling errors. It’s also helped with cross coverage when one group is short staffed." – Adrienne Sandland, Director of Patient Access
"Innovative technology is at the heart of Complete Health’s patient-centered model. Our work with Relatient will help us further meet the needs of our communities, while the providers we support and Complete Health staff will reap the benefits of more modern workflows as partners in patient care. Regardless of location or time of day, patients must be able to reach us quickly and experience a faster, high-quality care experience at their convenience. We’re excited to be able to offer our patients even more ways to do just that." – Dr. John Farley, Chief Medical Officer
"The AI has been able to take on 20% of the calls that come in everyday just for the mundane tasks like confirming an appointment or location to cancel or reschedule. – Meredith Warf, Chief Executive Officer
Integrated with leading PM and EHR systems to maximize ease-of-use for both patients and office staff to deliver better access to care.
Boost scheduling accuracy by matching patients with the right providers through a rules-based, guided experience.
Deliver better access and support with real-time chat, allowing patients to get answers and assistance quickly.
Personalize messaging, expedite reminders, communicate efficiently across multiple channels for a better patient experience.
Eliminate paperwork and streamline the check-in process, reducing headaches for both patients and staff.
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