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We support each team member to continuously develop the capabilities and mindsets that drive success for your customers, company, and their careers—uniquely delivered outside of work hours as a benefit they love.
Trusted By Fortune 500 Business Leaders
You're under pressure to do more with less: cut costs, adopt new technology, and meet rising customer demands. We're here to help with a scalable solution tailored to equip each leader and team member to perform at their best.
As frontline roles evolve from transactional to relational and tech-enabled, we specialize in building a broad range of core capabilities, such as critical thinking, problem-solving, adaptability, and emotional intelligence.
Uniquely delivered outside work hours as a benefit, our programs offer frontline leaders and team members the personalized professional development support they crave without impacting operations or compensable hours.
Launch in <1 month and get results within the first 2 weeks. Setup takes less than 5 hours. No PII sharing required!
Learn More About Our Approach
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Customer Contact Collections Retail Branches Fraud Banking Operations Wealth Management |
Learn more about our solutions tailored to specific divisions in financial services. Learn More |
| Healthcare & Health Insurance | |
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Customer Contact Member Enrollment & Billing Claims Care Delivery Shared Services |
Learn more about our solutions tailored to specific divisions in healthcare. Learn More |
| Insurance | |
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Customer Contact Claims Insurance Operations Underwriting Sales & Marketing |
Learn more about our solutions tailored to specific divisions in insurance. Learn More |
| Retail & Distribution | |
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Distribution Center Retail Store Customer Contact |
Learn more about our solutions tailored to specific divisions in retail and distribution. Learn More |
| Telecommunications | |
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Customer Contact Retail Locations Field Services |
Learn more about our solutions tailored to specific divisions in telecommunications. Learn More |
Launch quickly with a simple setup, no PII sharing, and flexible pilot pricing.
Learn MoreUse your existing tuition assistance benefit to bring out the best in your teams.
Learn MoreUse the calculator to learn what potential ROI you can generate with Pathstream.
Learn MoreDiscover how we tailor solutions to your division’s needs, priorities, and culture.
Get Started
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About Us
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We partner with business leaders to drive shared success for your customers, company, and team members' careers. Learn More |
Careers
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Join our mission-driven and results-focused team, where you can do well by doing good. Join Us! |
Get in touch
You're under pressure to do more with less: cut costs, adopt new technology, and meet rising customer demands. We're here to help with a scalable solution tailored to equip each leader and team member to perform at their best.
As frontline roles evolve from transactional to relational and tech-enabled, we specialize in building a broad range of core capabilities, such as critical thinking, problem-solving, adaptability, and emotional intelligence.
Uniquely delivered outside work hours as a benefit, our programs offer frontline leaders and team members the personalized professional development support they crave without impacting operations or compensable hours.
We know you're busy, so we made this easy. Set up and launch require less than 5 hours of your time. No need to share PII or sensitive data. An NDA and simple order form are all you need to get started.
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"I oversee 30 associates, and I'm proud to say my team successfully reduced resolution time by 20% directly from what I've learned about communicating as a leader from working with Pathstream. I changed the way I ran my regular check-ins with my team to really focus on encouraging them to proactively surface the obstacles they face and incorporate those into our issue prioritization process. This open communication motivated the team and helped us identify inefficiencies in our workflow, many of which we could resolve and see an immediate impact." - Alrick H. • Process Assistant, Amazon More |
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"After working with Pathstream, I truly understood what being a manager means. I was promoted to manager, but there wasn’t any real ‘training’ about it, which is crazy now that I see what I was missing. Having the opportunity to learn and practice these skills in Pathstream and with my coach has made all the difference." - Christian S. • Team Lead, Contact Center, Fidelity More |
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"I wanted to take this opportunity to thank you for getting Pathstream involved, for helping us, and for showing how we might even be able to move up in or around the company. I have already met with my coach and adored our meeting. It was so wonderful to talk to someone who seemed as excited as I was. I can’t wait to see where this takes me!! Even if I continue in my position as intake coordinator, I will have gained information that can make me a better employee overall." - Jeremy C. • Intake Coordinator, Centene More |
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"For me, a big win was being recognized by leadership for contributing to a 25% reduction in order fulfillment time and a 10% increase in on-time deliveries. From Pathstream, I learned how to break down and analyze the process step by step. I used this to reduce order processing time for high-demand products with improvements in each step, from monitoring stock levels to optimizing storage layout for quicker access to integrating the automated picking systems." - Joey B. • Associate, Amazon More |
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"I felt my hard work pay off when the QA initiative I led was recognized by leadership as a significant achievement in optimizing our operational process. Working with Pathstream, I practiced tactics for leading change management and practical ways to structure and delegate the work to ensure tasks were assigned with the right follow-ups for everything to ultimately get completed ahead of schedule." - Kenyata M. • Team Lead, Claims Management Oversight, Allstate More |
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"I've transformed how I engage with customers and think about sales. I better understand customer behavior and make sure my recommendations meet their specific needs." - Logan E. • Account Manager, T-Mobile More |
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"I now better understand how to think from my manager and leadership's perspective. Particularly for things like introducing new systems which can cause a lot of frustrations. When I stop and ask questions, I can understand how these changes align with the company's vision and that they are often designed to improve our team's efficiency. It's not only made me a better team member but also helps me contribute more meaningfully to important projects." - Somer C. • Process Improvement Specialist, BCBS Palmetto More |
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"A big turning point for me was when a significant incident occurred at work. I used my new SQL skills to resolve a challenging fraud case. This put a spotlight on me and helped me professionally." - Laura M. • Fraud Specialist, Citi More |
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"The best thing about Pathstream is how easy it is to apply what I’ve learned in the workplace. For example, I recently used skills from the AI simulations to resolve a recurring issue where there was no commitment or follow-up. I communicated clear expectations around accountability, responses, and delivery, which led to a successful resolution." - Amanda N. • Associate, Amazon More |
"Employee engagement and retention have been a challenge for us, and we’ve done a complete 180° with Pathstream. The results speak for themselves, and I’m proud to say our department is setting the tone for the rest of the organization."
- Laura M. • SVP, Customer Care Operations, Fortune 50 Healthcare Company
"Partnering with Pathstream has been transformative for our frontline team. Their always-on support equips our people to build the mindsets and capabilities needed to live our values and deliver for our customers."
- Jamie R. • Vice President, Business Operations, Fortune 500 Financial Services Firm
"Pathstream fills the massive gap in feedback and development that’s ubiquitous in every frontline team. It's really a revolutionary approach. Customer service staff, in particular, never get anything of this quality — it's about time."
- Jeff M. • Director, Global Customer Care, Fortune 100 Telecom Company
"We currently work with 73 vendors, and I can easily say that the Pathstream team is hands-down the best external partner we work with. They have made this partnership so smooth and a true pleasure since Day 1."
- David S. • President, Commercial & Government Solutions, Fortune 500 Insurance Company
Tailored and aligned to your team's critical performance metrics – productivity (e.g., AHT, SLA adherence, problem resolution), quality scores, and customer experience (NPS, CSAT).
Create a sustained commitment to the organization that results in improved employee engagement, reduced regrettable attrition, and associated cost savings.
Our programs help team members adjust to and embrace the ongoing rollout of new technologies while equipping leaders with change management.
We provide a scalable solution for ensuring each frontline team member internalizes key messaging – from urgent priorities and individual metrics to your organization's values and behaviors.
Designed to guarantee you see results before spending a dollar. Tiered pricing options are available for teams of 1,000+.
Easy to set up without any PII exchange—team members simply opt-in with their name and email.
An NDA and simple purchase order are all you need to get started.
Designed to guarantee you see results before spending a dollar. Tiered pricing options are available for teams of 1,000+.
Grow, empower, and retain top performers across all your frontline roles.
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