By adopting Itential to orchestrate and standardize network services across their distributed, multi-vendor network, Fiserv has been able to lower the barrier to entry for network engineers to use automation and accelerate service delivery while simultaneously reducing the risk of incidents caused by human error.

The RUSH University Medical Center team tackled their challenges of supporting a sprawling network that supports three hospitals and over 30 remote sites by adopting Itential to reduce operational bottlenecks, streamline mundane tasks, and respond quickly to critical IT needs — improving the efficiency of healthcare delivery while maintaining patient safety.

With Itential, the S&P Global Network Services team has reduced manual effort by 80-90% and reduced completion times to hours instead of days. By enabling self-service networking for their network engineers, they have realized such results as reducing their firewall configurations from days to minutes and firewall rule changes from minutes to seconds. With Itential, the S&P Global network team can orchestrate a higher level of activities more quickly, accelerating their time to deliver value to customers, ensuring customer retention, expansion and ultimately, satisfaction.

Itential allows me to ensure the infrastructure is consistently secured everywhere – no matter whether it’s a CPE that’s at a retail store, or it’s an Internet facing router that’s terminating VPNs or it’s a workload in public cloud – Itential gives me that ability to deliver consistency and pull all three levers at the same time.

Michael Wynston
Director Global Network Architecture & Automation, Fiserv

The game-changer for us with Itential is how it abstracts the complexity of automation. In the past, scripting and automation were intimidating because they required you to be a programmer first and a network engineer second. But with Itential, you don’t need to be a developer to create impactful automations. You can take building blocks and create workflows that solve real problems quickly and effectively, without the need for manual intervention.

Uzair Khan
Manager of Network Services, RUSH University Medical Center

Almost immediately after working with Itential, we started to realize the true value of delivering services the same day without having to go through a reskilling process. We chose Itential because our environment is truly hybrid and their platform works best with both worlds.

Guruprasad Ramamoorthy
VP, Global Head of Network Architecture, Engineering & Operations

Armstrong World Industries faced a growing backlog of service requests and the limitations of their homegrown orchestration system. By adopting Itential’s event-driven platform, they automated workflows, integrated tools like ServiceNow, and reduced service delivery times from days to minutes while achieving measurable ROI.

By leveraging DevOps principles combined with the ease of use of the Itential Platform, the Lumen IT and Operations teams were able to partner and quickly deliver end-to-end orchestrations scaling over 200 million jobs and tasks per month. This has resulted in enabling customers to rapidly respond to changing market demands by providing agile, on-demand and responsive network and cloud services.

Users now get faster service delivery because Itential automates the entire process. What used to take days now takes minutes, and that’s a massive improvement for us.

Eric Anderson
Senior Infrastructure Architect at Armstrong

Itential has made it possible for our customers to utilize the Lumen application and data delivery platform in a way that best suits their individual needs – regardless of product mix, location, scale, scope and speed.

Richard Batelaan
Former EVP North America Operations, Lumen