Fin AI Agent 
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The human-quality AI agent that works with any help desk
Customer Service Platform
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The AI-first platform trusted by thousands of support leaders
An open letter from our CEO: welcome to the age of AI-first
In customer service, we all share the same goal: to provide customer experiences.
AI represents an unprecedented new way—not just to achieve that goal—but to redefine it. Our AI-first platform is built on a single AI system with three major components designed to transform customer service for everyone.
- AI Agent provides instant, accurate answers for customers 24/7.
- Copilot provides instant, always-on assistance for support agents.
- AI Analyst provides holistic AI insights and recommendations for support leaders.
All three learn from every customer conversation to improve the system. That’s what makes Intercom the only complete AI-first customer service platform.
And we are determined to make Intercom the best, and the only customer service platform you will ever need.
Eoghan McCabe
CEO and Co-founder
PS. Read our Things we believe page to see our take on the future of Customer Service
The first human-quality AI agent
AI Agent
Fin handles all your frontline support with human-quality service 
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Knowledge
Fin uses all of your support knowledge to generate accurate answers.
Behaviour
Fin speaks in your tone of voice, and follows your policies and procedures.
Actions
Fin personalizes every interaction and takes actions on behalf of customers.
Insights
AI-generated insights give you full visibility and trust in Fin’s performance.
The AI-first customer service platform for customers, agents, and leaders
For customers
Instant service, exceptional experiences.
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Fin AI Agent
Forget AI chatbots, Fin can handle your entire frontline support with human quality service.
Omnichannel
Deliver exceptional experiences wherever your customers are.
Help Center
Help your customers find accurate answers through any channel.
For support agents
AI-first tools for more efficient agents
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Inbox
Maximize productivity with an AI-enhanced inbox.
Copilot
A personal AI assistant for every support agent.
Tickets
Resolve complex issues quickly with tickets optimized for collaboration.
For support leaders
Tools and insights to empower your support team
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AI Insights & Reporting
Robust reporting and insights for your entire support operation.
Workflows
Build powerful automations with our no-code visual builder.
Outbound messaging
Send proactive messages to get ahead of issues and reduce inbound volume.
The results speak for themselves, so do our customers
Lightspeed
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The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates.
Sam Forde
Merchant Support Manager, Zapiet
TravelPerk
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MOO
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meeting customer demand has never been smoother, leading to an impressive 98% CSAT.
Jeff Cardoso
Vice President Operations, Azazie
Culture Amp
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MONY Group
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Coda
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More customer stories
It’s official: Fin is the best AI agent on the market
In G2's 2025 Winter report, Intercom's Fin AI Agent is ranked first in the AI Agent category, and has the highest number of customer reviews.
Read the G2 Report | Read G2 Fin Reviews
G2's AI Agent score
| Intercom | 89 |
| Microsoft Copilot | 83 |
| IBM Watson X Assist | 77 |
| Zendesk AI Agent | 54 |
| Ada | 37 |
The complete customer service platform
| Messenger | Inbox views | Help Center customization | Multiple Help Centers | Workload management | Multiple team Inboxes | Macros | Inbound and outbound phone calls | Messenger calls | Messenger screensharing | Interactive voice response | |||||||||
| Fin Custom Answers | Workflows for Fin | Content targeting | Multiple content sources | Pre-built reports | Custom reports | Conversation topics | App Store | APIs and SDKs | Custom roles | Custom objects | Custom actions | Custom events | SSO & identity management | Banner messages | Tooltips | Product tours | Surveys | 1:1 Posts/Chats | Series |
Fin AI Agent on your existing help desk
Just per resolution
Works with Zendesk, Salesforce and more.
Fin AI Agent + Intercom's Customer Service Platform
From per month + per resolution with a 14 day free-trial.
The new age of AI-first customer service starts here
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