Goodcall - AI That Answers!

What is a "Goodcall number"?

A Goodcall number is a unique phone number assigned to each agent, connecting your AI to customers. You can choose a local area code to maintain your brand identity. This number works alongside your existing business line, allowing call transfers to your staff or giving them a chance to answer before the AI. For quick deployment, use your Goodcall number on your website, Google Maps, and social profiles to start automating customer interactions.

What if I want to keep my existing number on my site and social channels?

If your current number is essential to your brand, you can set up conditional call forwarding through your phone provider. This allows calls to your existing number to be forwarded to your Goodcall number when the line is busy or unanswered. For best results, we recommend using "conditional call forwarding".

For more info, Learn to set up forwarding.

What makes Goodcall different from other AI phone assistants?

Born out of Google in 2017, Goodcall has been perfecting conversational AI for years. We know how much work it takes to go from proof of concept to scaled solution, and have built quality into our workflows from day one. With a combination of human review and automated checks, every call undergoes review to ensure consistent quality and performance.

What are some ways that other businesses have deployed Goodcall agents?

Goodcall agents are used by businesses of all sizes, from solopreneurs to publicly traded companies across industries to handle inbound calls. Agents can be deployed to act as a backup when staff are busy or as the first line of support, escalating only when tasks can't be automated. Popular use cases include handling customer support for common questions, managing appointments through calendar integrations, capturing and updating lead info with CRM systems, and offering personalized service using customizable logic. Whet the power of state-of-the art AI is put into the hands of business operators, the possibilities for automation are endless.

What makes it so easy to set up Goodcall agents for my business?

Setting up a Goodcall agent is as simple as connecting Google listing, a website, or even just providing a few basic details about your business. From there, you’ll have a customizable agent ready to go. You can fully control advanced features like lead capture flows, logic, scheduling, CRM integrations, and response skills. We never gate features behind lead forms and you'll never have to wait on us to make a change to your agents behavior. With our easy-to-use interface, you’ll have the full power of Goodcall at your fingertips from day one.

How will my customers react to speaking with an AI?

As consumer expectations for AI grow, so does their willingness to engage with systems they perceive as "smart." Goodcall’s human-like voices and fast response times make outdated phone trees a thing of the past, and callers react accordingly. In tests with optimized greetings—where agents greet return callers by name—interaction rates have reached as high as 97%.

Remember, it's always important to disclose to customers that they are speaking with an AI. Learn to optimize your greeting.

Can I customize what my agents say?

Yes! You have full control over everything your agent says, from the greeting when a call is answered to the goodbye when assistance is no longer needed—and everything in between. Agent "skills" and "flows" can be customized to handle any caller question or request, giving you complete control over how your agent interacts throughout the entire conversation.

What happens if my agents encounter questions they can’t answer?

For complex queries, it’s often easier for a person to take over. That’s why we’ve built a customizable "operator" workflow that guides the agent on what to do when it can’t fulfill a request. By default, your agent will transfer the call to your business line, but you can customize this to transfer to a specific person, department, take a message, send a self-service link, or schedule a callback. Goodcall agents are designed to avoid handling tasks they aren’t equipped for, and you’ll be notified whenever your agent encounters an unfamiliar request. From there, you can create a new workflow to automate it in the future.

Welcome to Goodcall!