The Gainsight Customer OSLower Churn 
Staircase AI Real-time, AI-powered customer engagement insights across all conversations.
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Customer Success Drive retention and expansion with the industry’s leading Customer Success platform.
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Product Experience Improve user adoption with in-app engagements and meaningful product analytics.
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Customer Communities Give your customers a single hub for anytime, anywhere self-service.
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Customer Education Digitize customer onboarding and training with on-demand education.
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"Staircase AI is saving our CSMs ~25% of their time. They can get ahead and detect at-risk accounts."
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Gainsight is named a Leader by Gartner® in the October 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms
Our cutting-edge technology transforms how you deliver customer success, empowering you to concentrate on what truly matters while orchestrating intelligent, tailored interactions with your customers on a scale like never before.
Our approach integrates advanced AI with human insight to deliver unparalleled results.
Customer Interactions Growth Strategies Personalization Data Insights
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The most trusted Customer Success solutions
Whether you’re just getting started or needing to scale, we’ve got you covered.
"With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing."
Matthew Meeks, Director of Customer Education, Front
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2700% Increase in NPS Responses
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“We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function.”
Dan Maimone, Head of Customer Success and Global Director of Customer Success Operations, Harri
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Ten-fold increase in engagement
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“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”
Monica Perez, Head of Customer Success
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We wrote the book on Customer Success.
Actually, we wrote a few. Find them here and start your CS journey.
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