Creovai gives your contact center the power to act on every interaction.
Our AI analyzes 100% of customer conversations, delivers real-time guidance to agents, and surfaces insights that reduce costs, improve compliance, and boost customer satisfaction.
Creovai Customers are Racking Up ROI Wins!| Metric | Result |  |
|---|---|---|
| Agent Training Time | 70% Reduction |  |
| Agent Retention | 50% Improvement |  |
| Manual QA Time | 80% Reduction |  |
| Repeat Calls | 28% Decrease |  |
Empower agents to deliver exceptional service with the AI assistant that’s helpful, not distracting.
Read Callzilla’s Case Study Here!
23% decrease in training time
32% decrease in agent attrition
Give agents everything they need to assist customers in one simple interface.
32% decrease in agent attrition
20k agents onboarded in under 1 month
300+ scripts created daily
Find your top opportunities to lower operational costs, reduce churn, and increase sales.
56% decrease in difficult calls
50%+ reduction in agent confusion
46% decrease in members repeating information
Automatically track the metrics that measure and reduce manual QA time by 80%.
80% decrease in manual QA time
$260k annual cost savings
12% increase in average quality score
Pinpoint the factors impacting your customer and agent experience so you can take action.
97% CSAT score achieved
10%+ increase in self-service adoption
75% decrease in chatbot confusion rate
Creovai listens to and analyzes every voice and digital interaction based on the criteria you care about, reducing manual QA time and giving your team a complete view of agent performance and customer experience.
Answer the biggest “what” and “why” questions about your customer conversations with AI-powered predictive scoring models, pre-built insight categories, and prescriptive dashboards.
Use agent and customer insights to improve agent performance, lower operational costs, reduce customer churn, and increase revenue.
Establish a continuous improvement loop. Automatically apply insights from your customer conversations to your real-time guidance so agents can excel.
Creovai integrates with the industry’s most popular systems, ensuring simple onboarding and efficient insight distribution throughout your organization.
- Director at ShiftKey
- Quality Assurance Lead
- Name or title
- Name or title
- Director of Customer Support Operations at BCLC
Security You Can TrustCreovai takes data protection seriously. We keep up with the latest industry best practices and requirements for security and compliance.
Need to go back?
This section is under construction!
No Frames Required!
Creovai
