Transitioning from mystery to mastery...
Actionable enables you to consistently predict customer satisfaction across your entire customer base, every day.
| Metric | Value | Details |
|---|---|---|
| Tesla France | 81.8 + 2.14% vs last 7 days | Latest NPS : 9 + 4 |
| Last Physical Meeting | 21% | |
| App Usage | 47% | |
| Push Notification | 64% | |
| See full report | ||
| Olivia Jones | 72.4 + 9.23% vs last 7 days | Latest NPS : - |
| Last Physical Meeting | Off Track | |
| App Usage | At Risk | |
| Push Notification | At Risk | |
| See full report |
Customers
| Name | Latest NPS | AX-Score | Segment | Last Order | Last App Usage |
|---|---|---|---|---|---|
| Jane Smith | 6 + 2 | 3 months ago | 54.7 + 5.75% vs last 7 days | New Customer | 1 week ago |
| Robert Johnson | 8 + 1 | 4 months ago | 87.2 + 2.25% vs last 7 days | Loyal Customer | 2 months ago |
| Emily Davis | -2 | 5.3 - 8.41% vs last 7 days | Enterprise Customer | 12 months ago | 3 months ago |
| Michael Wilson | 7 - 1 | 5 months ago | 52.6 + 5.11% vs last 7 days | Loyal Customer | 4 weeks ago |
| Sarah Martinez | -7 | 7.9 + 3.03% vs last 7 days | Enterprise Customer | 7 months ago | 1 month ago |
| William Brown | -8 | 0.8 - 2.91% vs last 7 days | Enterprise Customer | Yesterday | Yesterday |
| Olivia Jones | -7 | 2.4 + 9.23% vs last 7 days | New Customer | 2 weeks ago | 4 days ago |
| James Lee | 9 + 4 | 3 weeks ago | 93.8 + 21.05% vs last 7 days | Gold Member | 1 month ago |
| Ava Taylor | 5 - 3 | 6 months ago | 40.6 - 12.91% vs last 7 days | Enterprise Customer | 4 months ago |
| Ethan Anderson | -2 | 7.2 + 2.15% vs last 7 days | Platinium Member | 3 weeks ago | 2 weeks ago |
| Benjamin Garcia | -1 | 9.6 - 8.03% vs last 7 days | New Customer | 1 month ago | 3 days ago |
| Sophia Rodriguez | -5 | 3.0 - 2.29% vs last 7 days | New Customer | 1 month ago | 3 days ago |
| Liam Hernandez | 4 - 2 | 12 months ago | 17.3 + 1.93% vs last 7 days | Gold Member | 3 months ago |
| Jessica | Mike |
For our clients
nothing is more important than their customers.
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Actionable seamlessly integrates with your company's data to automatically generate insightful analyses, revolutionizing the game forever.
Integrated 
No Blind Spots
Actionable provides you with a comprehensive and integrated view of every customer interaction through our 130+ connectors. Understand every step of the customer journey to optimize their multi-faceted satisfaction.
+130 Connectors
CRM, Ticketing, Accounting, Analytics, Satisfaction Tools, and more.
Frictionless
We utilize OAuth connection protocols for quick and seamless integration.
Secure
Maintain total control over your data by customizing the scopes you share with us.
Encrypted
Your data is secured with advanced encryption for absolute confidentiality.
Connect your CRM
Before you get started, connect your CRM tool to synchronise your customers
Satisfaction
Ticketing
Analytics
Nans Thomas
Iconic SAS
Iconic Customers
Mike
Analyze
Revealing Drivers
Actionable delves deep into every interaction, uncovering unique satisfaction drivers tailored to your business. Continuously analyzed and refined by our AI, these drivers ensure ongoing learning for unparalleled precision.
Tailored Drivers
Unique satisfaction drivers identified and analyzed for your business.
Continuous Learning
Ongoing refinement processes ensure constant improvement.
No Black Box
Illuminate and understand the impact of each driver on satisfaction.
Ownership
Assign factors to owners or teams for accountability and engagement.
| Drivers | On Track | At Risk | Off Track | Irrelevant |
|---|---|---|---|---|
| All Drivers | 7 | 5 | 6 | 23 |
| Push Notification | 3.1k customers | +2.11% vs last 30 days |
|---|---|---|
| Last Physical Meeting | 2.2k customers | -1.08% vs last 30 days |
| Resolution Time | 1.2 hours avg. | +4.11% vs last 30 days |
| Ongoing Invoicing Issue | 241 customers | +1.45% vs last 30 days |
| Impact | Driver | Status | Reach | Evolution | Source | Owner |
|---|---|---|---|---|---|---|
| 91% | Push Notification | % of customers with push notifications enabled | On Track | 55% | +3.11% vs last 7 days | Marketing |
| 95% | App Usage | % of customers using the platform once a week | Off Track | 74% | -2.34% vs last 7 days | Product |
| 87% | Last Physical Meeting | % of customers with meetings in the last 90 days | At Risk | 11% | +0.75% vs last 7 days | Sales |
| 81% | Resolution Time | % of tickets with a resolution time < 3h | On Track | 80% | +0.53% vs last 7 days | Customer Support |
| 78% | Ongoing Invoicing Issue | % of customers with an Invoicing issue > 1 month | Off Track | 34% | -93.10% vs last 7 days | Accounting |
| 32% | Social Sharing | % of customers who shared the product | Irrelevant | 10% | +1.39% vs last 7 days | Marketing |
| 77% | Attrition in Sales Force | % of customers with a sales change < 6 months | At Risk | 21% | -3.10% vs last 7 days | HR |
Predictive
Predictive AI
Actionable empowers you to predict customer satisfaction for every client, enabling proactive risk mitigation and opportunity identification. With individualized insights, teams can take swift actions with ease.
Real-Time Predictions
Predict customer satisfaction for each client in real time.
Preemptive Actions
Identify and address potential risks before they escalate.
Identify Opportunities
Spot opportunities for upselling, cross-selling, and enhanced CX.
Streamlined Actions
Take swift and targeted actions with insights tailored to each client.
| Name | Latest NPS | AX-Score | Segment | Last Order | Last App Usage |
|---|---|---|---|---|---|
| Jane Smith | 6 + 2 | 3 months ago | 54.7 + 5.75% vs last 7 days | New Customer | 1 week ago |
| Robert Johnson | 8 + 1 | 4 months ago | 87.2 + 2.25% vs last 7 days | Loyal Customer | 2 months ago |
| Michael Wilson | 7 - 1 | 5 months ago | 52.6 + 5.11% vs last 7 days | Loyal Customer | 4 weeks ago |
| James Lee | 9 + 4 | 3 weeks ago | 93.8 + 21.05% vs last 7 days | Gold Member | 1 month ago |
| Ava Taylor | 5 - |
Generate your own 90s page here!